Store policy
Exchange policy
We stand behind every piece. If something is off, we will swap it, no hassle.
Contact us within 24 hours of delivery and we will arrange your exchange.
What we accept
Size or color exchanges
Within 24 hours of delivery, subject to availability in our current stock. Sale items are included. An exchange fee of $8 applies.
Defective or damaged items
If your item arrived with a manufacturing defect or was damaged in transit, we will exchange it at no cost to you.
Wrong item received
If we sent the wrong item, we will get you the right piece at no cost to you.
What we do not accept
Refunds
We do not issue monetary refunds for any reason, including change of mind or ordering the wrong size.
Requests after 24 hours
Exchange requests made more than 24 hours after your delivery confirmation will not be honored.
Worn, washed or altered items
Items must be unworn, unwashed and in their original condition.
International size or color exchanges
Orders delivered outside Lebanon are final sale, so please check the size guide before ordering. Defective, damaged or wrong items are still covered.
How to request an exchange
- Contact us within 24 hours of receiving your delivery.
- Share your order number and a clear photo of the item.
- We review and confirm your exchange within a few hours.
- Send the item back to us in its original condition.
- Your new item is dispatched as soon as we receive yours.
Questions?
We usually reply within a few hours.
Last updated: October 2026
